1. Order Processing

• All orders are processed within 1–3 business days after payment is successfully received.
• Orders placed on weekends or U.S. holidays are processed on the next business day.
• Once your order ships, you will receive a confirmation email with tracking information.

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2. Shipping Options & Delivery Time

We offer multiple shipping options based on product size, weight, and delivery location.

• Delivery times are estimated and may vary due to carrier schedules, weather conditions, or other logistical factors beyond our control.
• Estimated delivery timelines will be provided at checkout or during order confirmation.

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3. Shipping Rates

• Shipping rates are calculated at checkout based on product weight, size, and destination.
• Large vending machines are shipped via freight delivery and may require liftgate service or incur residential delivery fees.
• Smaller accessories or replacement parts may qualify for standard ground shipping.

Any applicable shipping fees will be clearly displayed before checkout.

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4. Freight Delivery Information

For freight shipments:

• The carrier will contact you in advance to schedule delivery
• An adult must be present to receive, inspect, and sign for the shipment
• Customers are responsible for inspecting the shipment for visible damage before signing the delivery receipt

Failure to inspect before signing may affect damage claims.

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5. Damaged or Lost Shipments

If your order arrives damaged or incomplete:

• Contact Ice Out Vending within 48 hours of delivery
• Provide clear photos and a description of the issue
• We will coordinate with the carrier to file a claim and arrange repair or replacement when applicable

If a shipment is confirmed lost in transit, we will work with the carrier to locate or replace the item at no additional cost.

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6. Shipping Coverage

• We currently ship within the United States only
• For international inquiries, please contact us directly before placing an order

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7. Order Tracking

• Tracking information will be emailed once your order ships
• Customers may track shipments directly through the carrier’s website for real-time updates

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8. Address Accuracy

• Customers are responsible for providing accurate and complete shipping addresses at checkout
• Ice Out Vending is not responsible for delays, losses, or additional fees caused by incorrect or incomplete address information

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Contact Information

Ice Out Vending
6201 Bonhomme Rd
Houston, TX 77036, USA

📞 +1 (346) 395-8013
📧 info@iceoutvending.com

Business Hours:
• Monday – Friday: 9:00 AM – 5:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed