IceOut Vending ships vending machines only to the lower 48 states unless otherwise agreed upon. We will assist buyers if they want to ship abroad, but we will not make such arrangements. All such requests should be directed to our sales team to start the process.
Our vending machines are prepped for shipping, strapped to a pallet (where applicable), wrapped in protective cardboard-like shipping wrap and shrink-wrapped. We put a sign on the machine saying fragile and instructions that say, “truck from this side” to greatly reduce the possibility of shipping damages. With that said, it is the buyer’s responsibility to inspect the machines purchased for shipping damages BEFORE signing for the freight. If there is any damage to the machines purchased that is visible, it MUST be clearly documented in writing on the paperwork the delivery company requires to be signed, and we need a copy sent to us promptly so we can initiate a claim.
IceOut Vending is on your side and will assist in the claim process, but again, it is the buyer’s full responsibility to document the damages to the machines they purchased. If the buyer signs the documents, the buyer is saying the machines were delivered in satisfactory condition without any visible damages. In that case, we will not be able to address a legitimate claim if the buyer signs the shipping company’s paperwork without fully documenting visible shipping damages. It will be the buyer’s loss in such cases if there is shipping damage and the buyer or the buyer’s agent signs the paperwork from the trucking company without fully documenting visible shipping damages.
The standard options for different shipping requirements of vending machines are as follows:
Commercial addresses without a lift gate: (no lift gate needed at a commercial address with a forklift or loading dock) Delivered onto the customer’s loading dock or to a commercial address where the buyer unloads the freight with a fork truck.
Commercial address with lift gate needed: Curbside delivery to storefront, driveway, or shipping and receiving area, but the driver will NOT bring freight into the building.
Limited access delivery is curbside delivery and one in which the driver will NOT bring the freight into the building or residence, but comes with a lift gate to bring the freight to ground level. A limited access location is an area where pickup or delivery is restricted or limited. A helpful way to describe what a carrier will consider a Limited Access or Non-Commercial location is to consider the location from the driver’s perspective. For example, if the driver has to go out of their normal route area, cannot pull up to a loading dock, and load or unload within 10–15 minutes, the location will be considered either Limited Access or Non-Commercial and additional fees will apply. This typically means gated areas a driver must check into, commercial establishments not open to the walk-in public, or destinations where an employee is not available to assist with loading or unloading. Below is a list of specific destinations considered Limited Access. Since some locations are at the discretion of the carrier, this is not an all-inclusive list, but instead includes the most common places where additional charges will apply.
Amusement Park
Apartment
Camps / Park / Resort
Churches
Colleges
Construction Sites
Farm / Ranch
Fairs
Golf / Country Club
Hotel
Individual / Mini Storage Units
Military Bases
Mine Sites
Motel
Mosques
Nursing Home
Prisons
Schools
Synagogues
Temples
Universities
IceOut Vending is strategically located in the center of the country in Houston and Fort Worth, Texas. We service the entire United States from this central location and, as such, can offer free shipping on any vending machine priced at $1,195.00 or more. Free shipping applies only to commercial addresses with a forklift or loading dock within the lower 48 states. Remote and limited-access areas may incur additional shipping charges, which must be collected prior to shipment.
The prices we charge for our products and services are listed on our website. We reserve the right to change pricing at any time and to correct any inadvertent pricing errors. Additional details regarding pricing and sales tax can be found on the payment page.
We may, without prior notice, modify our services, discontinue any feature, or impose limits on the services we provide. We also reserve the right to suspend or terminate access to the services at any time, with or without notice or liability.
Remote-access shipments must be quoted individually, as freight carriers charge significant premiums for areas located far from standard routes. These additional charges vary and can be quoted prior to purchase.
Other shipping options are available upon request and must be quoted accordingly, as costs vary depending on multiple factors, including fuel prices and time of year.
Additional Shipping Services Available:
White Glove Services
Inside Delivery
Expedited Shipping
Guaranteed Delivery
Our new smart vending machines have completely transformed our guest experience. The touchscreen interface and cashless payments are miles ahead of anything we’ve used before.
We operate in multiple corporate buildings, and these machines are the first that actually look premium. Clients compliment them all the time.
Excellent customer service and an even better product. The machine’s performance has been flawless since day one.
We love how customizable the machines are. Being able to tailor the layout to our product line has boosted sales significantly.
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